AddressProvide experienced, senior level customer service support for the Human Resources (HR) department. Interpret policies, research and trouble-shoot problems, assist with development and upkeep of websites, written materials, and respond appropriately to various trends and patterns. Serve as liaison between HR department and various outside vendors to provide information, resolve problems and interpret policies. Utilize various information systems to access general and confidential information. Conduct presentations on various HR topics, special projects, implementation of policies/programs/processes, new employee orientations, etc. Assist with on-going development and use of knowledge base of information to be used in delivering effective customer service. Analyze, compile, audit, and validate crucial eligibility data through multiple computer-based applications in compliance with benefit regulations. Create and prepare reports, compile and model data for reporting information and trends to support decision-making.
- High School Diploma/GED
- Four or more years of customer service experience
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills along with effectiveness in one-on-one, small groups, and large group presentations
- Ability to work with others as well as independently, interpret policies and solve programs
- Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality
- Strong organizational and time management skills and attention to detail
- Ability to interpret policies and procedures to proactively resolve issues or improve processes
- Advanced computer and related software skills to include Word, Excel, Outlook, Internet, etc.
- Ability to collaborate and communicate with individuals at all levels within and external to the university to support department needs
- Ability to identify problems and/or common trends to recognize a potential problem and recommend solutions
- Associate's Degree in Business, Mathematics, Finance, Computer Science, Human Resources or a related field
- Human Resources or Benefits experience
- Purdue will not sponsor employment authorization for this position
- A background check is required for employment in this position
- FLSA: Exempt (Not eligible for overtime)
- Retirement Eligibility: Defined Contribution Waiting Period
- Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
All university employees are afforded a generous benefits package, https://www.purdue.edu/hr/benewell/index.php, including medical/dental/vision insurance, paid time off, and retirement contributions. As part of Purdue University’s expansive employee benefit package, the University is proud to offer its employees the opportunity to grow, learn, and advance by offering a tuition remission opportunity at both Purdue University and Purdue Global.
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