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SalarySUMMARY
Directs and manages the strategy, processes, practices, and policies regarding the employment of people, Employee Relations & problem resolutions. Leads the communications efforts for all people at all levels, and encourages transparency, objectivity & trust through multi-channel, and multi-directional methods. Provides coaching and feedback to leaders, managers & supervisors on business and people priorities.
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[u]KEY PERFORMANCE INDICATORS (KPIs)
- After a complaint: initiates investigation within 24 hours.
- Keeps updated in weekly basis an Employee Relations log – every Monday before 10 AM.
- Employee Relations complaints are solved within the first 7 business days.
- Keeps posted (communications boards and screens) all ER materials to be compliant with applicable laws and regulations. To be audited first week of every month.
ESSENTIAL FUNCTIONS
- Develops and oversees the effective execution and administration of all Employee Relations affairs.
- Develops programs, process, and tools for effective problem resolutions to mitigate risk to the enterprise and encourage a positive working environment.
- Oversees and monitors ER communications to ensure all constituencies are served and properly informed of all matters related to business and employment including matters of policy, compliance, work practices, performance, legal and internal controls.
- Champions a tolerant & inclusive workplace with proper level of sensitivity to all parties during problem resolution, misconduct, policy violations, complaints & allegations to de-escalate and treat all involved humanely regardless of outcome.
- Ensures legal and corporate compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; updating policies & procedures and representing the organization at hearings.
- Working with HR Operations and Compliance, assures HR policy/practice interpretation and guidance in action is consistent and mitigates risk to the organization.
- Oversee all labor and employee litigation efforts.
- Provides guidance and assistance to managers and employees regarding Employee Relations issues and oversees the disciplinary, corrective action and termination process.
- Investigates (interviews, gathers evidence, consults legal) allegations of employee misconduct including harassment, discrimination, etc.
- Conducts and/or observes manager- employee performance counseling sessions.
- Works closely with the Compliance Leader and HR Directors to solve Navex complaints.
- conduct investigations, solve issues and close cases withing the first 7 business days.
- Any other projects as required.
KNOWLEDGE & SKILLS
- Extensive experience in all aspects of Employee Relations including investigations, interviewing, effective mitigation of issues and resolutions management.
- Managing people, teams, and processes effectively. Able to motivate others to get results. Able to influence and lead those not under direct control.
- Advanced proficiency in Microsoft Office (advanced excel knowledge in macros, pivot tables IF concepts, etc.).
- Expert knowledge of human resource policies and procedures as well as federal and state laws.
- Project management experience and demonstrated capabilities in seeking stakeholder participation and input in all process and outcome.
- Continuous improvement mindset to seek improvement in all areas of responsibility.
- Diligence for data accuracy balanced with juggling priorities. Able to effectively prioritize work and able to contextualize work to determine to level of effort needed. accuracy and attention to detail.
- Self-directed/self-starter that learns quickly and takes appropriate action without need for detailed direction.
- Proactively identifies problems and exercises proper judgment and decision-making skills to resolve situations efficiently and effectively.
- Able to builds effective relationships with all employee constituents to better understand business and functional challenges.
- Strong business acumen needed to align Human Resource functional objectives with business strategy
- Strong analytical, communication, and writing skills.
- Analyzes qualitative information (e.g., policies) and quantitative data (e.g., reports) and applies logic to identify solutions and process/program improvements.
EDUCATION & EXPERIENCE
Bachelor’s degree in Human Resources, Business or related field and five years of experience managing and directing various human resource functions including: Employee Relations, training and development or an equivalent combination of education and experience.
