Hr Manager -Central Region

Overview

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, and Chipotle. With approximately 3,200 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country.

 

At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of its history and excited for our growth-filled future.

 

 

The Human Resources Manager, QCD Central role is critical in ensuring QCD recruits and retains a qualified, engaged workforce to meet GSF/QCD and customer objectives. In partnership with the Regional Operations Director, the Human Resources Manager ensures compliance with Company policies, collective bargaining agreements, labor, safety, Federal and State regulations for seven (7) Distribution Centers located in the Central Region, which includes Utah, New Mexico, Colorado, Missouri, Minnesota and Illinois.

 

This position can be based in Frisco, TX (QCD HQ) or in any of our locations in the Central Region.

 

 

Responsibilities

 

ESSENTIAL FUNCTIONS:

Develops and oversees Human Resources strategies to ensure the implementation, administration, and dissemination of information regarding all Human Resources functions including recruitment, employment, training, employee relations, labor relations, management development, employee programs, workers' compensation, payroll, compensation, and benefits for exempt, non-exempt, and union employees, ensuring compliance with state, federal, and company policies, procedures, and regulations (e.g., FLSA, FMLA, EEO, ADA, Title VII).

Ensures Human Resources team provides general expertise in HR functions to designated departments. Advises and provides recommendations on employee relations opportunities, workforce and succession planning, position descriptions, performance management, mediations, on/off-boarding and goal planning.

Ensure recruiting processes align with current and future workforce needs. This includes recruitment, selection, placement, and orientation of exempt, non-exempt, and hourly employees to achieve required staffing levels, selection of the best qualified candidates and a best-in-class onboarding experience for new employees.

Oversees the administration of the company's union contracts to ensure strong labor/management relations, compliance with contractual provisions, and efficient operations. In partnership with Corporate and location leaders, coordinates the negotiation of collective bargaining agreements.

Consults and partners on employee relations, including investigating employee grievances, harassment or discrimination concerns and makes recommendations on the appropriate course of action in partnership with the key stakeholders, including Corporate Legal. Investigations may be a result of an allegation, Equal Employment Opportunity Commission (EEOC), Department of Labor (DOL), unfair treatment, sexual harassment, or discrimination claim.

In partnership with Safety, ensures safety programs and practices are in compliance with GSF standards and regulatory agencies (e.g., OSHA, DOT, FMCSA, etc.) and to provide a safe and healthy environment for all employees.

In partnership with operations leaders, and within GSF Creed and Values, leads employee engagement strategies to include leading employee surveys, feedback sessions and appropriate actions plans to maintain an engaged workforce.

Develops, recommends, and communicates strategies for enhancements to Human Resources Programs to include process/customer improvements, innovative solutions, policy changes and/or major variations from established policy.

Performs other related and assigned duties as necessary.

 

LEADERSHIP/MANAGEMENT RESPONSIBILITY

 

Provides oversight of human resources programs serving over 700 associates within the region; supervises HR team members located in each facility.

 

 

 

Qualifications

 

QUALIFICATIONS AND REQUIREMENTS:

 

• Bachelor's degree in Human Resources Management, Business Management or related field
• 5-7 years of experience as an HR Generalist with at least 5 years in a union environment and leadership/supervisory role
• Proven ability to build and maintain partnerships and solid working relationships with key stakeholders at all levels of the organization
• Must be able to think strategically and view the business from a general management standpoint
• Excellent verbal and written communication skills and ability to make formal presentations
• Ability to operate in fast-paced, dynamic environment, handle adversity, and frequent change, provide constructive feedback and balance workload with multiple and competing priorities
• Customer-service focus, with demonstrated experience dealing successfully with front-line internal and external customers
• Experience in administering human resources policies, programs and practices: including planning, organizing, developing, implementing, coordinating, and directing

Preferred:

• PHR/SHRM certification from Human Resources Certification Institute, or Society for Human Resource Management
• Prior experience in a food distribution or manufacturing environment

 

Travel Expectations:

• 30 - 40%, predominantly within the region and periodically outside the region

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

• General Human Resources policies and procedures (E)
• Labor contracts and labor union environment (E)
• OSHA, EEO, ADA, and related employment, labor, and safety rules and regulations (E)
• GSF concepts, procedures, and regulations (E)
• Management and supervisory concepts and techniques (E)
• Recruitment and employment practices (J)
• Relevant division concepts, procedures, and regulations (J)
• Employee relations (J)
• Training and employee development (J)
• PC word processing/spreadsheet software (J)

Skill and ability to:

• Negotiate effectively with labor unions
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Interpret labor or human resources anomalies and identify appropriate solutions
• Communicate and coordinate effectively with employees at all organizational levels verbally and in writing
• Prepare a variety of comprehensive administrative and technical documents and reports
• Prepare and deliver presentations to management, external agencies, and employees
• Act in accordance with GSF's Values and Creed

Safety standards and procedures:  employees

 

Compensation and Benefits:

 

At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being, and will support you with the following:

 

• Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.

 

• Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.

 

• Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.

 

• Please note that the compensation details listed in postings reflect the base pay only.

 

• Additional compensation including bonuses and car allowance are subject to eligibility.

  

Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting base salary.

Employment Type: OTHER