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Form of workAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!
Large full-service hotel in West Houston is looking for a Telephone PBX/"At Your Service" Guest Services Operator.
This opening is for the PM shift, from 3:30 PM - 12 AM various days of the week and weekends. The schedule will vary weekly based on the demands of the hotel.
This Agent operates the switchboard via phone and computer, to relay incoming, outgoing, and interoffice calls as well as answer all hotel guest incoming calls from rooms.
Essential duties and responsibilities include the following (other duties may be assigned):
- Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
- Answers, screens, and routes outside and in-house calls in a courteous and efficient manner, using correct telephone etiquette.
- Supplies information to callers and records messages.
- Keeps record of requests placed by guests and ensures requests are completed.
- Completes work orders for the engineering department.
- Performs clerical duties such as filing, stuffing envelopes, etc.
- Operates radio system to relay in-house messages and information.
- Updates telephone directory in telephone computer system.
- Opens and closes DID lines in meeting rooms and runs necessary reporting for posting calls.
- Inputs wake up calls.
- Places welcome calls to guests.
- Understands and can react to emergency situations and procedures.
- Utilizes PBX and front office computer system.
- Maintain a directory of local information that contains, but is not limited to, what is close to hotel location, restaurants that deliver, major city attractions, ect. for recommendations.
- Advanced oral and written communication skills.
- Ability to speak English fluently with clarity and correct pronunciation.
- Exceptional customer service skills and experience is a MUST.
- Ability to stay calm under pressure with utmost professionalism at all times.
- At least 6 months experience in a hospitality guest services or sales role.
- Basic Computer Knowledge Required including Microsoft Office Suite.
- Previous Hotel PBX or Front Desk Agent experience preferred.
SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. Additionally, it may be required to assist other positions in department as needed or as directed by immediate supervisor.
Excellent Benefits!
401k after 90 days with company match
Medical/ Dental/Vision Insurance
Company-paid Life Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Vacation and Paid Time-Off Policies
Marriott Hotel Discounts Worldwide
Pyramid Global Hospitality Discounts
Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
