Job Description
At Drury Hotels, we take pride in our deep-rooted family culture. Unlike many others in the industry, we remain family-owned and operated, fostering a genuine sense of belonging and support among our 6,000 team members across 150 hotels in 26 states.
Recognized as one of Forbes' Best Midsize Employers in 2023, we continue to build on our legacy of excellence and family values.
From the beginning, quality and value have been our guiding principles. But it is our consistency in living up to these that has earned us the J.D. Power award for an unprecedented 17 years.
Were proud to share that many of our eligible hotels received the 2023 Tripadvisor Travelers Choice Award. Travelers Choice award winners rank among the top 10% of listings on Tripadvisor.
Moreover, an independent survey of 568 Drury employees on Work Wellbeing indicated that employees' experiences at Drury were rated as above average in the following categories:
- Compensation
- Happiness
- Purpose
- Satisfaction
- Achievement
- Appreciation
- Learning
- Energy
- Support
- Inclusion
- Belonging
- Trust
The 24-story Alamo National Bank Building, situated along San Antonio's Paseo del Rio, showcases an impressive design with granite, marble, and terra cotta accents, highlighted by its iconic neon spire that graces the city skyline. Originally serving as the headquarters for Alamo National Bank, the building has maintained its historical significance since its establishment in 1929. Recognized as a historic landmark in 2005, the recent renovation by Drury Hotels meticulously preserved its original allure, featuring restored stained glass windows, marble walls, and travertine flooring. The transition into the Drury Plaza Hotel in 2007 introduced a stunning rooftop pool and observation deck, alongside spacious premium suites and a beautifully refurbished ballroom with a balcony, offering guests a memorable and panoramic experience.
Meet This Propertys Leader and General Manager, Nicolas (Nic) Garcia:
Nic Garcia, an alumnus of Pepperdine University with degrees in Spanish and Speech Communications, has dedicated 19 years to various roles within the hospitality industry. Currently at the helm of one of Drury's most renowned properties nationwide, Nic places a strong emphasis on prioritizing the needs of both his team members and guests. Renowned for his adeptness in fostering leadership development, Nic is committed to creating an environment that nurtures the growth and success of those around him.
In Nics spare time he enjoys spending time with his family and volunteering at various school related events with his children.
About the Role of Operations Manager:
This position emphasizes the recognition of individuals for their unique contributions and efforts while maintaining a warm and welcoming approach. As an essential part of Drury Hotels' Operations Leadership team, your role will involve:
- Exhibiting expert leadership across all hotel departments, ensuring the delivery of exceptional guest service.
- Training, guiding, and supporting team members to realize their full potential in their roles.
- Upholding high standards of quality, service, profitability, and team achievement aligned with key business metrics.
- Serving as a standard for quality assurance best practices daily, ensuring the team consistently meets or exceeds all performance benchmarks.
- Competitive salary
- Variable Compensation: Semi-annual bonus eligibility and quarterly bonus eligibility
- Mentorship and management training
- Promotional opportunities
- Insurance Offering: Medical, Dental, Vision, Life, Disability
- Company-matched 401(k)
- Flexible scheduling
- Paid time off
- Relocation package
- Extras: Hotel discounts, free room nights, parental leave
- Hotel management experience is required.
- Selfless passion to serve others and exceed guests expectations.
- Bachelors degree in hospitality, business, or related field preferred.
- Minimum of one-year supervisory experience with demonstrated leadership success.
- Bilingual preferred, not required.
- Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.
Click below to learn more about our stunning Riverwalk property:
https://www.druryhotels.com/content/historic-renovations-san-antonio-plaza-riverwalk
Rise. Shine. Work Happy.