Hotel Operations Manager

As a Hotel Operations Manager, you'll orchestrate seamless guest experiences, overseeing day-to-day activities, from managing staff to optimizing processes. Juggling tasks like a pro, you ensure impeccable service, maintain high standards, and turn challenges into opportunities. Your playground? The dynamic intersection of hospitality, leadership, and innovation.
About Us: At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum! What is Platinum Service? It is the promise to do unto others better than they could have ever imagined. Intrigued? Continue reading about the next great rockstar we are looking to add to our Posse of Platinum Service Pioneers.
Culture and Values: We believe our team member experience, your experience, is vital to maintaining a positive and engaging workplace culture. Our employee and guest satisfaction are of the utmost importance. We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.
We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlast its founders and processes, decades after we are gone. Our core values are our guiding principles.

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Engagement - We are ambassadors in all aspects of our industry through advocacy.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to hear from you!
Duties and Responsibilities:

• Supervises daily Food and Beverage shift operations including banquet and catering, and monitors compliance with policies and procedures.
• Unique experience for every customer! Ensure that food and drinks are prepared and served correctly, addressing customer complaints, and overseeing the cleanliness and ambiance of the establishment.
• Through training and development, you'll empower our team members to unleash their creativity and provide Platinum Service. Together, you'll create a high-performing team that delivers enchanting experiences to our guests.
• Financial Finesse! Keep a keen eye on budgets, costs and necessary supplies and ingredients to meet demand, without over-ordering or wasting resources in order to find ways to elevate our offerings while maintaining profitability.
• Collaborate with Sales Leaders to increase revenue of the hotel by group bookings and event space at the hotel.

Qualifications:

• Strong ability to persuade and influence
• High level of Emotional Intelligence
• Results-driven mindset
• Proactive mindset
• Desire to learn and grow, regardless of the phase of your career you happen to be in.
• Preferred but not required - bilingual in Spanish and English

Salary, Compensation, and Benefits:

• Annual Salary: $45,000-50,000 - depending on qualifications
• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio