Address
Form of work
SalaryJob Duties And Responsibilities
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
Education And Experience
- Prior Customer Service Experience
Knowledge, Skills And Abilities
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Job Type: Full-time/Overnight night audit
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Front Desk: 1 year (Required)
Work Location: In person
