Front Desk - Night Auditor

You will be responsible for providing excellent customer service with each & every guest. You will accomplish this by staying customer service focused from the beginning of the reservation to the check out of the stay with all guests.

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping ensure all hotel guest account information is accurate and up-to-date

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person