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SalaryAbout us
Here at Holiday Inn East Medical Center, we are professional, hospitable and our primary goal is to go above and beyond to deliver an experience that exceeds our guest expectations. This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. As a Front Desk Agent, you will play a crucial role in ensuring the overall satisfaction of our guests during their stay. If you are passionate about providing exceptional customer service, and have Front Desk experience, we would love to hear from you!
Responsibilities:
- Greet and welcome guests as they arrive at the Front Desk
- Check guests in and out of the hotel, ensuring a smooth and efficient process
- Provide excellent customer service and address any guest inquiries or concerns
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and bookings, ensuring accuracy and attention to detail
- Handle cash transactions and maintain a balanced cash drawer
- Maintain a clean and organized Front Desk area
Requirements:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Excellent interpersonal skills and the ability to work well with a diverse range of individuals
- Proficient in using phone systems and other office equipment
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of basic computer applications, such as Microsoft Office Suite
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
