Address
Form of work
SalaryWe are looking for dedicated Hotel Managers to be available to travel to multiple Hotels and run operations either permanently or until a sutible replacement is found.
ESSENTIAL FUNCTIONS:
Duties and Responsibilities:
ESSENTIAL FUNCTIONS:
Duties and Responsibilities:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
- Remain readily accessible to guests and employees at all times.
- Make reservations, check-in, and check-out guests as needed.
- Check the guest service log upon arrival for the day, noting any guest requests, complaints, and significant events that may require attention.
- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
- Check any meeting room needs and set-ups for cleanliness, proper set, and availability.
- Maintain effective communications between all hotel departments.
- Act as a problem solver as needed.
- Monitor all no-show charges, research credit card discrepancies, and process charge-backs.
- Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
- Investigate, report, and coordinate all hotel accidents that are employee and guest-related.
- Help to grow the business through inquisitiveness at the time of reservation and check-in and through sales calls and public relations.
- Monitor existing S.O.P.’s.
- Assist in the selection and continuous training of staff to provide high-quality service to guests.
- Count all banks and immediately report discrepancies to the General Manager.
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
- Update availability information in the Property Management System as required.
- Assist in evaluating the performance of all employees.
- Day-to-day management responsibilities include scheduling, motivating, assigning activities, training, and policy and procedural assessment.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations with minimum supervision.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must have the ability to understand complex information, and data from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must have the ability to work various hours and shifts per week, with an average of 40+ hours.
- Other hotel-related duties as required.
- Maintain regular attendance in compliance with hotel standards, as required by scheduling, which may vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write and speak English.
- Must have excellent organization and time management skills.
- Must have exceptional detail in a follow-up.
- Must be able to work well under pressure.
- Must be able to accurately follow instructions, both verbally and written.
- Must be professional in appearance and demeanor.
- Must always ensure to be a team player.
- Ability to work a flexible schedule that may include weekends and holidays.
- Must have the ability to deal effectively and interact well with guests and associates.
- Must have a passion for creating an exceptional experience for all guests.
- Must be able to convey information and ideas clearly.
- Must display exemplary example for staff.
I have read and understood the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of the job listed above, with or without reasonable accommodation.
