Hotel Front Desk Supervisor

Hyatt Lake Mary associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, and a great personality then we are very interested in meeting you for this position. 2 YR HOTEL EXPERIENCE REQUIRED

Job Description:

To work closely with General Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities:

• Handle all training with associates to ensure Hyatt Standards.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Guest Services or Front Office Manager experience is a must. (PLEASE DO NOT APPLY IF YOU DO NOT HAVE HOTEL SUPERVISORY EXPERIENCE).
• Must be able to work a flexible schedule and willingness to work nights & weekends.
• Ability to stand for the entire scheduled 8 hour shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person