Front Desk Supervisor (Pm)

Location: 4060 Galt Ocean Drive, Fort Lauderdale, FL, USA, 33308

Status: Full-Time

Schedule: Afternoon and weekend

Salary: Starting at 21$ per hour plus benefits

Ocean Sky Hotel & Resort is a must-visit destination for ocean enthusiasts and hospitality enthusiasts alike. Our ideally located hotel in Fort Lauderdale, Florida, offers much more than breathtaking ocean views. Get ready to experience a unique professional journey, surrounded by a dedicated and passionate team. Join Ocean Sky Hotel & Resort and become part of a company that pushes boundaries to provide our customers with unforgettable moments by the ocean.

Reporting to the Front office manager, the Assistant Front Office Manager will play a pivotal role in ensuring exceptional guest experiences through efficient Front desk operations. As Assistant Front Office Manager, you will collaborate with the Front Office Manager to oversee the daily activities of the reception team, maintain high service standards, and contribute to the overall success of our establishment.

Job Description:

• Assist the Front Office Manager in supervising the Front desk operations, including guest check-in, check-out, reservations, and concierge services.
• Lead and inspire the reception team to deliver top-notch customer service and uphold brand standards.
• Handle guest inquiries, requests, and concerns promptly and professionally, striving to exceed expectations.
• Collaborate with various departments to ensure seamless communication and guest satisfaction.
• Monitor room availability, rates, and occupancy to maximize revenue and occupancy levels.
• Train, mentor, and provide ongoing feedback to Front desk staff to enhance their skills and performance.
• Manage the night audit process and reconcile daily financial transactions.
• Assist in the development and implementation of front office policies, procedures, and guidelines.
• Participate in staff scheduling to ensure adequate coverage and operational efficiency.
• Act as a point of contact for VIP and special guests, offering personalized services and amenities.
• Handle administrative tasks, such as reporting, record-keeping, and inventory management.
• Strive for continuous improvement in service quality, guest satisfaction, and operational excellence.

Skills and qualifications:

• Previous experience in a front office or guest services role is essential.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Detail-oriented, organized, and able to multitask effectively in a fast-paced environment.
• Problem-solving abilities and a customer-focused mindset.
• A degree or diploma in hospitality management or a related field is a plus.
• Flexibility to work varying shifts, including weekends and holidays.

Languages: English oral and written, is required for this position

Benefits:

• Health insurances
• Rooms discount in all Tidans owned property
• A free parking space at the hotel

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website:https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

Department and the hotel you join. A bonus is also provided via our referral program and more.

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