Address
Form of work
SalaryA brand new Holiday Inn Express & Suites is opening up in MacClenny Fl. We are now hiring for Guest Services Supervisor.
Full job description (Experience Preferred)
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling Front Desk agents, guest service aides/bell staff, concierge staff and PBX operators. (Staff departments may differ)
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the PM system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Requirements:
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Work setting:
- In-person
- Resort
Work Location: In person
