Address
Form of work
Salary```Duties```
As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the Front Desk and ensuring exceptional guest experiences. Your main duties will include:
- Greeting and welcoming guests upon arrival
- Checking guests in and out of the hotel
- Managing guest reservations and room assignments
- Providing information about hotel facilities, services, and local attractions
- Handling guest complaints and resolving issues in a timely manner
- Coordinating with other hotel departments to ensure smooth operations
- Training and supervising Front Desk staff
- Conducting regular audits to ensure accuracy of guest accounts and financial transactions
- Maintaining a clean and organized Front Desk area
```Skills```
To excel in this role, you should possess the following skills:
- Strong hospitality skills with a focus on delivering exceptional customer service
- Excellent phone etiquette and communication skills
- Previous experience in hotel or hospitality management
- Proficiency in Front Desk operations, including check-in/check-out procedures and reservation systems
- Ability to handle guest relations with tact, professionalism, and empathy
- Familiarity with night audit procedures is a plus
- Multilingual abilities are highly desirable
If you are a detail-oriented individual with a passion for providing outstanding guest experiences, we would love to hear from you. Join our team as a Front Desk Supervisor and contribute to our mission of creating memorable stays for our guests.
Please note that only candidates who meet the requirements will be contacted for an interview. Thank you for your interest in this position.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
