Front Desk Supervisor

Job Title: Front Desk Supervisor

Department: Operations

Reports To: Director of Front Office

FLSA Status: Non -Exempt

SUMMARY:

The Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

RESPONSIBILITIES:

· Supervise Front Desk staff and ensure that they provide excellent customer service.

· Respond to guests' inquiries and requests in a timely and professional manner.

· Monitor daily operations of the Front Desk, including check-ins, check-outs, and guest requests.

· Manage reservations and room availability.

· Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and maintenance staff.

· Answer all guests requests in a timely manner.

· At the end of shift conducts end of shift pass on and shares with colleagues.

· Communicates all high sense of urgency issues to management.

· Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.

· Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill.

· Monitor the appearance, standards, and performance of Team Members with emphasis on training and teamwork and provide feedback.

· Advise your shift team of any on-property functions, events, or VIP Guests in the hotel.

· Monitor and review guest feedback.

· Maintain a clean and organized Front Desk area.

· Perform any other duties requested by Management.

QUALIFICATIONS:

· Minimum 2 years of experience as a Front Desk Supervisor role or field related.

· Condo/Hotel experience preferred.

· Utilize computer systems effectively to handle guest registrations, run reports, manage guest requests, and monitor Front Office operations.

· Proven leadership and organizational skills

· Working knowledge of hotel management systems.

· Able to multitask and prioritize tasks.

· Customer Service Oriented.

· Ability to work flexible hours, including evenings and weekends.

EDUCATION:

· High School degree, GED or Equivalent.

LANGUAGE SKILLS:

· Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

· Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.

· Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Type: Full-time

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Miami, FL 33132: Relocate before starting work (Required)

Work Location: In person