Hotel Front Desk Supervisor, Courtyard At Kennedy

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Courtyard at Kennedy in Titusville, Florida. As Front Desk Supervisor, you will be responsible for supervising Front Desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Our location on the Intracoastal waterway directly across from Kennedy Space Center's launchpads makes for one exciting work environment. Our resort hotel with rooftop bar and restaurant and expansive pool area attracts guests from around the globe. Join our team and you can watch rocket launches and meet astronauts while getting paid! 

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Employee discounts on food at on-site restaurants
• Generous Marriott discounts
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Delaware North operates Courtyard by Marriott Titusville - Kennedy Space Center in Florida. The Space Bar, a rooftop deck, offers a broad, casual menu, space-inspired cocktails, and unobstructed views of the space center’s launch complexes. Other hotel amenities include extended suites, eight ground-floor walkout rooms, a large outdoor resort-style pool with a children’s section, and much more. As a Delaware North team member, you'll receive career development and growth opportunities, and cross-training. 

• This position will require the candidate to train audit and work overnight shifts when needed.
• Train and supervise the Front Desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• This position will require, when needed, the supervisor to work additional hours or days as needed by the business.
• Must be able to take over leadership duties when the manager is not available.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate with housekeeping department.

• At least 2 years' experience in hospitality, Front Desk experience is preferred.
• Prior supervisory experience preferred.
• Computer literate in MS Office programs; some experience with property management systems preferred.
• Must be fluent in English language both spoken and written.
• Marriott and FOSSE experience a plus.
• Must be able to work overtime as needed.

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.