Hotel Front Desk Receptionist

**HOTEL FRONT DESK EXPERIENCE REQUIRED**

Must represent the hotel to our guests throughout all stages of the guest experience including work with team members to ensure every guest experience extraordinary customer care. Responsibilities include registering guests, check-outs, accommodating special requests, and ensuring each guest have a comfortable stay with a smooth checkout.

Job Duties:

• Maintains a high level of professional appearance and demeanor.
• Possesses a working knowledge of all reservations, possesses the ability to book same day and future reservations when required. Learn cancellation policies and procedures.
• Check-in arriving guests, assign rooms, and accommodate special requests.
• Processes guest check-outs and handle monetary transactions.
• Maintains customer's privacy.
• Learn the hotel room locations, types of rooms available, and room rates.
• Coordinate with housekeeping team of room status with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel and update shift members with updates.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves guest complaints in a professional, caring, and courteous manner.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with guests, colleagues, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit and cash handling policies and procedures.
• Ability to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• Phone Etiquette: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)
• About 40 hours per week

Job Type: Full-time

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person