Hotel Front Desk Agent

La Mer Beachfront Resort is looking for talented Hospitality Professionals to join our Front Desk team!

Job Summary: The primary responsibility of the Front Desk Agent is to register guests, take reservations and provide information about rooms, rates and amenities.

Job Responsibilities:

• Greet guests with a welcoming smile and friendly demeanor.
• Perform all guest check-in and check-out procedures.
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees.
• Answer phones and direct calls to appropriate personnel.
• Make and confirm reservations when the Reservations department is closed.
• Inform guests of hotel amenities and offerings.
• Be informed and up-to-date on all types of room accommodation and availability.
• Communicate with housekeeping, maintenance and restaurant staff as necessary.
• Provide local information on restaurants, special sites, activities, etc.
• Resolve customer complaints and problems calmly and effectively.
• Notify management of any serious issues that you cannot resolve.
• Take and deliver messages for guests.
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Job Requirements:

• High school diploma or GED equivalent is required.

• Previous experience in customer service is required; previous hospitality industry experience is preferred.

• Experience using property management systems; OPERA is preferred.

• Computer literate and proficient using Microsoft Office Suite.

• Demonstrated strong customer service skills.

• Ability to multi-task in a fast-paced environment.

• Personable and outgoing when dealing with guests.

• Professional phone demeanor.

• Ability to maintain calm, polite, and patient in stressful situations.

• Ability to connect with guests and consistently give them a positive customer experience.

• Ability to work flexible hours in a 24 x 7 operation; including nights, weekends and holidays.

• Ability to stand for long periods of time.

• Ability to use hands and fingers to handle or feel

• Ability to frequently bend, climb, kneel, and move about the facility.

• Must have ability to communicate both orally and in writing to guests and members of the front office staff.

• Must be able to carry, lift or pull items weighing up to 50 pounds.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Ability to Commute:

• Cape May, NJ 08204 (Preferred)

Ability to Relocate:

• Cape May, NJ 08204: Relocate before starting work (Required)

Work Location: In person