Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival
- Maintain a neat and organized Front Desk area

Experience:
- Previous experience in guest relations or customer service preferred
- Knowledge of hospitality management principles and practices
- Familiarity with phone systems and hotel management software
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and tact
- Multilingual skills are a plus
- Experience with night audit procedures is an advantage

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. Your role is crucial in creating a positive guest experience and ensuring their satisfaction during their stay. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Parsippany, NJ 07054: Relocate before starting work (Required)

Work Location: In person