Hotel Front Desk Agent

SILVER CLOUD HOTEL – Lake Union location is looking for a talented, passionate and team building hospitality professional to fill our Front Desk Agent position. Our Lake Union Hotel is located on the south end of scenic Lake Union, less than 2 miles from Seattle Center and the iconic Space Needle, Climate Pledge Arena, as well as some of Seattle’s finest restaurants and shops. The hotel features 184 guest rooms and suites equipped with a 55” HD television, refrigerator and microwave. The hotel also features 1,350 sq/ft of meeting space.

Silver Cloud Hotels, founded in 1980, is proud to celebrate over 40 years of providing outstanding guest service. With 8 hotels located throughout the Pacific Northwest, guests return again and again, thanks in part to our motto “Friendliness and Cleanliness”.

POSITION PURPOSE:

Reporting to the Front Office Manager, the Front Desk Agent is responsible for welcoming our guests, answer phones, check in or check out, and assisting with reservations. The Front Desk Agent works closely with other departments and others in their department, as a team, on the delivery of an elevated guest experience.

IDEAL CANDIDATES WILL HAVE:

EXPERIENCE:

o Experience in hotels preferred, customer service required

o Excellent organizational skills

o Excellent communication skills

o Ability to adapt to changing business demands and guest needs

o Ability to work a flexible schedule: weekends, holidays, AM, PM

o Possess a gracious, friendly and fun demeanor

EDUCATION: High School Diploma or its equivalent

COMPENSATION

Starting wage is $20.00. Wage Range is $20.00 - $21.00 per hour and is based on tenure, applicable experience and work history.

BENEFITS

· Medical, Dental and Vision plans available for qualifying employees after 60 days

· 401k Plan with company matching after 60 days

· 7 paid holidays (hourly staff earns time and half when working on company recognized holiday)

· Paid Time Off (PTO) program

· Complimentary Parking

· Employee Stay program

· Career Growth and Development

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

SUPPLEMENTAL PAY

· Discretionary annual bonus program

Silver Cloud Inns & Hotels is an Equal Opportunity employer. All applicants must be able to pass a drug screening and background check as part of the employment process.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Required)
• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Seattle, WA 98109 (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person