Hotel Front Desk Agent

If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.

Rule #1 – Do everything you can for the customer!

Rule #2 – Bring a good attitude to work with you every day and take pride in your work!

Rule #3 – Have FUN!

Fun, team-oriented environment

Full-time and part-time positions available to meet your needs

Great opportunities for growth

Community Involvement

Discounted hotel stays

Recognition and awards

Paid time off

We offer eligible employees a number of benefits to enhance their health and well-being:

Group insurance, including medical, dental, vision and company-paid life insurance

Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays

Company-matched 401(k) plan

Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account

Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!

Get paid daily with our Daily Pay Program!

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.

Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.

Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.

Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.

Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.

Support the goals of the hotel through teamwork and collaboration with all departments.

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Front Office Supervisor or Sales Coordinator – Front Office Manager or Administrative Assistant

InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
SPECIFIC TO POSITION:

This position is for a part time Front Desk Agent, about 2-3 shifts per week.

If desired, position can become full time starting in April/May if performance during the first couple of months is good.

If looking for full time immediately, it may be possible to supplement with other shifts in different departments of hotel. This can be discussed more during interview.

Ideal applicant will have an open availability and able to work: Day shifts from 7am-3pm, Night shifts from 3pm-11pm, or mid-shifts in-between these times. This does not disqualify applicant if there are certain days or times unable to work so long as availability is conducive with operation of hotel. Availability will be discussed more during interview.