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SalaryWe are currently looking for someone that can work 3pm-11pm five days a week. We'd prefer someone with open availability and open weekends, this will be a full-time position. This would be a perfect position for someone getting back into working or a college student.
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit and cash handling policies, and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
