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SalaryJob Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, changes, and cancellations - Provide information about hotel facilities, services, and local attractions - Handle guest requests and complaints promptly and professionally - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction Requirements: - Previous experience in a customer service role is preferred - Excellent verbal and written communication skills - Bilingual proficiency in English and another language is a plus - Strong phone etiquette and interpersonal skills - Ability to multitask and prioritize tasks effectively - Knowledge of hotel management systems and phone systems is desirable - Familiarity with hospitality industry practices and procedures - Ability to work flexible hours, including evenings, weekends, and holidays Join our team as a Front Desk Agent and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dedicated team!
Job Types: Full-time, Part-time
Pay: $14.68 - $17.48 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Troy, MI: Relocate before starting work (Required)
Work Location: In person
