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SalaryJob Overview: We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience throughout their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check guests in and out of the hotel efficiently and accurately - Assist guests with inquiries, requests, and reservations - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns with professionalism and empathy - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Skills: - Strong hospitality skills with a focus on delivering exceptional customer service - Excellent phone etiquette and communication skills - Multilingual abilities are a plus (bilingual in English and another language) - Proficient in Front Desk operations and hotel management software - Ability to handle cash transactions accurately - Detail-oriented with strong organizational skills - Ability to remain calm under pressure and handle difficult situations with tact and diplomacy - Strong problem-solving abilities If you are looking for an exciting opportunity in the hospitality industry, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests. Note: Please do not include any personal contact information such as email or phone number in the job description.
Job Types: Full-time, Part-time
Pay: $15.70 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Southfield, MI: Relocate before starting work (Required)
Work Location: In person
