Address
Form of work
SalaryJob Overview:
Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.
Responsibilities and Duties:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system,
programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally
confirm the room number and rate. Provide welcome folders containing room keys,
certificates, coupons and refreshment center keys as appropriate. Requires continual standing and
movement throughout front office.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash
and other forms of payment. Perform accurate, moderately complex arithmetic functions using a
calculator. Post charges to guest room and House accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages
small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction,
problem over to a supervisor.
- Field guest complaints, conducting through research to develop the most effective solutions and
order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and
implement detailed steps by using experienced judgment and discretion.
- Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
- Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Specific Job Knowledge and Skills:
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
