Hotel Accounting Clerk/Front Desk Agent

THE OPPORTUNITY:

Our SpringHill Suites Downey is currently looking for a Hotel Accounting Clerk/Front Desk Agent to join their team.

KEY JOB RESPONSIBILITIES:

• Checks all invoices for proper documentation
• Prepares invoices for payment by coding them to departmental accounts
• Verifies accuracy of the invoices
• Maintain a filing system for direct billing.
• Computes and records charges, refunds, cost of lost or damaged goods, and similar items
• Balance Group Billings and mail them within 72 hours.
• Balance accounts monthly and mail out daily and monthly statements.
• Review all accounts to make sure payments and/or deposits are applied. Make sure all back-up are included in the statements before mailing them.
• Month end process: Petty cash report completion, Bank count, Bank deposit preparation, Assisting chargeback reply, and Assisting on hotel inventory completion
• Compiles invoices for billing
• Make phone calls to all new billings
• Ensure hotel billing is processed and mailed in a timely fashion.
• Make phone calls to all new billings and outstanding accounts to keep Accounts Receivable Aging in line with Accounting S.O.P.'s and corporate standards.
• Generate an aging report as directed by Corporate Office
• Any additional duties that are accounting related that may be delegated from the GM
• Assist with Training Tracking and File Audit process
• May assist with reviewing time cards
• Participate in weekly department meetings
• Kamla Hotels and Marriott standards and regulations to encourage safe and efficient hotel operations.
• Maintain an open line of communication between guests, team members hotel management, and hotel ownership.
• Checking guests in and out of the hotel in an efficient, courteous, and professional manner.
• Ensuring that special requests made by guests are noted and fulfilled.
• Communicating with all departments regarding in house VIPs and any special requests or needs.
• Interact with hotel associates professionally, assisting other departments with necessary information.
• Professionally answering the telephone and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments professionally and courteously.
• Listening and responding to guest inquiries using a positive, clear speaking voice.
• Maintaining an up to date working knowledge of all property amenities, as well as, any special events.
• Auditing all charges and postings and correcting work, as necessary.
• Processing, formatting, and distributing daily reports and processing all payments according to hotel requirements.
• Responding to guest needs promptly.
• Assist with front desk coverage at sister properties as needed.
• Approach all encounters with guests and employees in a friendly service oriented manner.
• Assist with covering breaks and meal periods for front desk team.

JOB QUALIFICATIONS & REQUIREMENTS:

• High School graduate or equivalent required
• Hotel general accounting experience preferred (2-3 years)
• - The ideal candidate will have at least two (2) years of customer service experience.
• Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll, etc.
• Ability to access and accurately input information into a computer using Excel software and other various software programs.
• Basic mathematical and calculator skills to prepare mathematical calculations without error.
• Prefer candidates with previous work experience in a hotel or resort.
• Pleasant demeanor.
• Must enjoy working in a fast-paced environment.
• Office machines: operate calculator/10-key by touch, copier, fax, telephone.
• Must possess the ability to post and balance large amounts of charges efficiently and accurately.
• Working knowledge of M3®, Skytouch PMS® and Skytouch Rate Management®, is a big plus.
• Positive, upbeat individuals who can deliver total guest satisfaction.
• Ability to handle stressful situations in a calm, professional manner.
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
• Maintain an open line of communication between guests, team members and management.
• Accurately complete and transmit daily management and accounting reports and supporting documents.

NOTIFICATION:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
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Your resume is the primary tool we use to evaluate your qualifications for this posted position. Be sure to submit a fully completed resume which most accurately and completely covers your employment history and experience.

While we wish to thank all applicants for their interest in this employment opportunity, only those qualified candidates will be contacted for an interview.

Thank you and good luck with your job search!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person