Hotel Account Specialist

Hotel Account Specialist
What We Need
FLEETCOR is currently looking to hire a Hotel Account Specialist within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be is responsible for performing daily activities assigned within a Customer Focus Group (CFG). The purpose of the CFG is to establish rapport, build relationships with CLC hotels and to be an excellent problem solver. Educate and train hotels on billing, acceptance of CLC travelers, offer Hotel Services, how to process stays through the CLC web portal and identify hotels that are not accepting CLC Lodging guests per their contractual terms. You will report directly to the Hotel Network Operations Director.
How We Work
As a Hotel Account Specialist you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

• Managing hotel relationships within the network
• Researching hotels to add to the network
• Growing/maintaining the number of opted-in hotels
• Identifying hotels in the network no longer accepting CLC Lodging clients
• Completing CLC Lodging training process for the hotel's staff
• Conducting hotel follow up training as needed
• Resolving Customer/CLC disputes and handle accordingly
• Assisting hotel with billing concerns to help prevent possible future non-acceptance
• Contacting lodging/housing providers to resolve billing issues - speed of billing, charge detail and resolving discrepancies
• Ensuring hotels used by CLC are using/enforcing approved billing methods
• Transitioning hotels to credit card/bank draft option of payment when needed
• Performing other duties as assigned by the Customer Focus Group Director and/or Vice President of CLC Hotel Network for CLC Lodging

Qualifications & Skills

• 1+ years of experience with customer service or hotel front office preferred
• Must have Microsoft Word and Excel skills
• Strong ability to multi-task
• The need to be focused, detail-oriented, and self-motivated
• Superior verbal and written communication skills; excellent interpersonal skills
• Ability to work well in a team environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-AG1
#LI-Onsite
#INDSS
Other details

• Job Family Service
• Pay Type Hourly
• Employment Indicator Employee

Apply Now