Hospital Liaison

JOB PURPOSE

Responsible for serving a client hospital as an on-site relationship partner, program champion, and patient implementation expert of our Hospital to Home service that will drive patient enrollment and adoption. The Hospital Liaison will work directly with both hospital staff and patients on a day-to-day basis.

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Here are our MUST HAVES:

• Associate degree in Business Development, Healthcare, or Nursing from a two-year college or technical school and three or more years related experience OR the equivalent combination of education and experience.
• At least three or more years of previous experience working in a hospital/health system sales / liaison capacity
• Experienced in patient education
• Understands the purpose, operation, and utilization of selected virtual monitoring devices
• Excellent communication skills, both verbal and written
• A planner with capable organization and prioritization skills
• Able to work well independently and within a team setting
• Strong interpersonal and relationship building skills
• A caring and empathetic personality
• Easily facilitates the exchange of information
• High attention to detail and accuracy
• Faster learner with the desire for advanced training
• Bilingual required in some markets

Preferred Experience and Skills:

Bilingual (in desired respective language) in geographic areas where there are significant populations of non English speaking individuals

You will be responsible to:

Partner (Hospital Staff) Responsibilities

• Works daily with hospital physicians, clinical, and administrative staff to introduce and promote the utilization of our Hospital to Home program.
• Increases in-patient referral flow to Community Wellness by building relationships with case management, hospitalists, and nursing team.
• Identifies and evaluates new referral departments.
• Serves as the on-site Subject Matter Expert for the Hospital to Home program, specifically our Transitional Care Management element and our Remote Patient Monitoring Plus element. The Hospital to Home Program Liaison helps the hospital staff understand how the program integrates within their facility with the at-home medical monitoring/services provided.
• Works with the hospital staff to help Identify the qualified patients. Works directly with the patient; explains the features and value of services provided and encourages the feedback and input of hospital staff for those individuals who could benefit from our program.
• Maintains and builds positive relationships with partner hospitals and staff through professional and engaging communication.
• Engages hospital staff directly, providing training to promote patient enrollment into the Hospital to Home program.
• Develops ambassadors for Hospital To Home program within existing hospital and/or clinical staff.
• Maintains an up-to-date contact list of staff involved in Hospital to home patient enrollment.
• Provides high-level partner support for enrollment and monitoring device training; assists staff in various departments within the hospital system which could result in potential Hospital to Home enrollment.

Patient Responsibilities

• Inpatient Support and Enrollment - communicates daily via face-to-face Q&A sessions with inpatients eligible for the Hospital to Home program. Engages in patient education regarding Hospital to Home program. The Hospital to Home Program Liaison is ultimately responsible for patient sign up and onboarding.
• Onboards and assists patients in the set-up and operation of our "MyWellness Connect" mobile app, and FDA-approved, Bluetooth-enabled devices to monitor specified health conditions.
• Ensures appropriate monitoring devices are provided to the patient based on diagnosis.
• Manages an active caseload of up to 150-200 new patients per month who have subscribed to our Hospital to Home program.

Inventory Management

• Maintains and tracks the inventory of vital monitoring devices by site, ensuring adequate levels of equipment are available at the location.
• Works directly with Community Wellness Supply Chain leadership to ensure re-order process, monthly physical inventory, device feedback from hospital patients is communicated regularly.
• Performs all duties on an agreed-upon schedule as assigned by supervisor.
• Performs other duties as assigned.