Hmis Support Specialist

The Regional Task Force on Homelessness (RTFH) is a non-profit membership organization with a 31-member Board. We are the homeless policy expert and lead coordinator for the introduction of new models and implementation of best practices for the San Diego Region. We provide essential data and insights on the issue of homelessness, informing policy and driving system design and performance. This includes managing the Homeless Management Information System, conducting the Annual Point-In-Time Count, and implementing the Coordinated Entry System.

The RTFH is the regional Continuum of Care (CoC), an integrated array of stakeholders tasked with strategic planning and coordination of resources to strengthen our collective impact. Leveraging the comprehensive resources of the CoC, the RTFH has become a singular organization with a singular vision: to end homelessness in the San Diego region.

Seeking a Project Support Specialist to join the RTFH team.

ESSENTIAL FUNCTIONS:

● Build and maintain strong relationships with service providers throughout the San Diego region.

● Gather information on new programs, populate the new service provider form with the collected information, share with staff, and follow up on the implementation of the new program in HMIS.

● Schedule and provide HMIS training to existing or new San Diego Continuum of Care HMIS users.

● Provide support for HMIS users and participating agency staff through the ticketing system or over the phone.

● Conduct monitoring of San Diego Continuum of Care service providers on HMIS compliance.

● Run audit reports on HMIS users for compliance of HMIS privacy and security, and report to HMIS administrator any non-compliance.

● Maintain an up to date list of HMIS participating agencies.

● Enter, modify, and monitor changes of project descriptor data elements for San Diego Continuum of Care service providers.

● Ensure all sheltered annual Point-In-Time (PIT) Count data is entered timely by the homeless dedicated service providers.

● Validate program usage and capacity data for the Annual Homeless Assessment Reports (AHAR) for the City and County of San Diego.

● Collect bed and unit inventory information from the homeless service providers for the annual Housing Inventory Count.

● Conduct quarterly user group meeting for San Diego Continuum of Care HMIS users.

● Produce, analyze and monitor quarterly system wide data quality reports.

● Provide data quality support and detailed instructions to all HMIS users.

● Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

● HUD Data Standards, regulations and reporting requirements

● In-depth understanding of the HMIS, from both an operational and end-user perspective

● Program research, monitoring, and evaluation methods

● Concepts of community development, homeless or housing programs

● Continuum of Care (CoC) objectives and strategies

● Office software suite

● Telephone, office and online etiquette

Excellent Skills in:

● Customer relations and service

● Attention to detail

● Oral and written communication

● Presentation and training

Ability to:

● Meet critical deadlines

● Design and produce project documentation

● Solve complex problems and issues individually or as part of a team

● Interpret and accurately implement a variety of instructions and regulations

● Communicate effectively with persons of various social and economic backgrounds, including people experiencing homelessness. Work independently with minimal supervision.

EDUCATION AND EXPERIENCE:

Qualifying education/experience:

1. A Bachelor’s degree from an accredited U.S. college or university or a certified foreign studies equivalency in business administration, public administration, non-profit administration, urban studies/planning, social work, or other closely related fields, AND, one year of professional experience in project coordination/management or in community development, homeless or other housing programs.

OR

2. A minimum of five years of professional experience in project coordination/management or in community development, homeless or other housing programs.

Note: Experience working with nonprofit organizations, government agencies, and/or community collaborations is a plus.

Full-time non-exempt position at the hourly rate of $20.00-$23.00. Benefits package includes medical, dental, vision, chiropractic, and life insurance, SIMPLE IRA, and paid time off.

PHYSICAL DEMANDS

• The physical demands here are representative of those met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to hold objects, writing instruments, the telephone, or files; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

• Hybrid work schedule. RTFH provides all employees with technology and supplies to work remotely.
• Benefits package includes medical, dental, vision, and life insurance, SIMPLE IRA, and paid time off.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to chemicals such as cleaning supplies and office products. The noise level in the work environment is usually moderate. The

temperature in the work environment is maintained at a reasonable level.

• Appointments are typically made between the minimum and the midpoint of the range, depending on qualifications
• RTFH is an Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote