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SalaryToday, we provide services to Future 10 Health plan companies and Healthcare providers. BroadPath essential business functions include customer experience, sales, and back-office operations.
- Accountable for the daily, weekly, and monthly activities of all team members
- Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
- Ensures compliance to policies, procedures, and state and federal regulations
- Monitor performance and provide coaching and feedback to team members
- Assists the team with escalated calls as needed
- Monitors team chat to answer questions and discuss project priorities with the team
- Assist Workforce Management in developing and managing schedules
- May be managing local and remote team members
- Monitor and evaluate teams calls on a daily/weekly basis
- Minimum of one year of recent experience as a call center supervisor
- Previous experience with a MAC and/or submitting claims to a MAC.
- Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulations, policies, and procedures.
- Experience managing employee performance including coaching to call center metrics
- Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
- Experience with support channels including telephone, email, and chat
- Excellent verbal and written communication skills
- High school diploma or equivalent
Preferred Qualification
- Healthcare Call Center Management Experience
Candidate will be responsible for providing:
Responsible for providing your own 19" monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
Reliable hardwired internet is a must with at least 25mbps download|10mbps upload speeds
Speed Test Disclaimer:
- Please note that all Internet Speed Tests are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router.
- Speed Tests can not be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously.
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation:BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
