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Form of workJob Description
JOB SUMMARY:
The Tele sales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a Call Center environment.
MAJOR DUTIES AND RESPONSIBILITIES:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Effectively sell Charter products and services to new and existing prospects.
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
- Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
- Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
- Ensure database information is accurate and complete.
- Perform other duties as requested.
REQUIRED QUALIFICATIONS:
- Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to communicate orally in a clear, concise and professional manner.
- Ability to listen and interpret the needs of the prospect.
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
- Ability to show proper judgement and initiative.
- Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.
- Ability to effectively use and multi task with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator.
- Must effectively work independently as well as with others
- Knowledge of commercial internet, video and data and telephone products and services.
- Proficient in MS Office and related software applications.
Required Education:
High School Diploma / GED or equivalent.
Required Related Work Experience and Number of Years:
Customer Service and/or Telecommunication Sales Experience - 1+
In our Call Centers, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations. Charter Communications, Inc., is a national provider of phone, internet, cable and mobile services. Our industry-leading team of experts work closely with customers to provide solutions designed to meet their evolving needs. More information about Spectrum can be found at Spectrum.com.
