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Form of workJOB DESCRIPTION AND POSITION REQUIREMENTS:
Penn State University Pattee/Paterno Library Common Services Department is currently looking for staff who are available for the remainder of the Spring Semester and through Summer and Fall 2024 semesters, with availabilities spanning all hours library operation, including mornings, evenings, and weekends. Hours and schedule for the F all and Spring semester will vary.
The ideal candidate is a warm and outgoing team member with a strong work ethic and a firm commitment to providing the best possible user experience. Excellent communication, interpersonal and active listening skills a long with the ability to interact effectively and respectfully with internal and external patrons and library colleagues using patience and diplomacy are preferred .
Common Services employees are typically the first Library Staff who welcome and greet library users. First impressions are everything! We expect our staff members to provide warm, welcoming, friendly service with a pleasant attitude. Our goal is to assist users in locating information or resources to ensure they successfully reach their library needs, whether it be advanced library research help, study spaces or print and online materials. We are looking for staff who are willing to learn and seek opportunities to grow and build on their knowledge. Prior customer service experience is helpful.
Required Materials:
A resume/CV must be attached to your application to be considered for this position.
Your resume should include any past work, community service, and educational experience, especially those relevant to this position.
A cover letter is also required for consideration.
Your cover letter should act as an introduction to you, why you are interested in the position, and what skills and experience you would bring to our team .
Please include your hours of availability.
Your schedule availability should include what days and times you are available to work, taking into consideration any additional commitments that may conflict with your work schedule.
Responsibilities
Customer Service
Greeting patrons with a welcoming attitude
Make referrals to the Search Bar, Librarians, and full-time staff as appropriate
Answer directional, informational, and basic reference questions in person or on the telephone
Provide group study room information and reservation assistance
Collaborate with other departments to provide additional services
Operational
Open/Close the library
Assist in collection of unit statistics
Shelve returned library materials
Pull requested library items
Attend on-going reference and library trainings for professional development
Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and learning
Circulate library materials
Assist with the maintaining of library collections .
Assist patrons with placing holds on library materials including InterLibrary Loan items
Safety and Security
Respond to gate and panel alarms according to procedures
Serve as fire marshal in an emergency evacuation
Call appropriate outside agency and alert other staff in the event of an incident / injury
Contact the appropriate supervisor to resolve problems with patron behavior
Skills/experience/knowledge
Required
Excellent interpersonal and oral communication skills
Ability to follow directions and keep a schedule
Commitment to diversity
Ability to work as part of a team
Preferred
Familiarity with information technology is strongly preferred
Prior library, customer , retail or hospitality experience is preferred
Hours:
Hours vary: Must be willing to work a combination of openings, closings, and weekends, and to maintain a minimum of ten hours of scheduled time per week. Schedule will vary from one semester to the next.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
