Library Assistant I

SUPERVISION: This position reports to the Library Director.

JOB SUMMARY:

The Municipal Library Assistant will play a crucial role in supporting the day-to-day operations of the municipal library, providing essential services to patrons, and assisting in the efficient functioning of library facilities. The ideal candidate will possess a passion for literature, excellent organizational skills, and a commitment to providing exceptional customer service.

Responsibilities:

• Customer Service: Greet patrons in a friendly and professional manner, assist with inquiries, provide directional guidance, issue or renew library cards as needed, and offer support in locating library materials.
• Circulation Services: Process library materials for circulation, including checking items in and out, issuing library cards, and managing reserves and holds. Process interlibrary loan requests.
• Shelving and Shelf Maintenance: Ensure library materials are organized, shelved correctly, and maintain the overall cleanliness and orderliness of the library shelves and spaces.
• Assist with Programs and Events: Aid in the planning, organization, and execution of library programs, workshops, equipment, and events for patrons of all ages.
• Technology Support: Assist patrons with basic computer tasks, printing, scanning, and utilizing library resources such as online databases and e-books.
• Collection Maintenance: Assist in inventory management including shelving returns, shelf-reading, minor mending, and identifying materials for withdrawal or replacement.
• Reference and Research Assistance: Provide basic reference and research assistance to patrons, including assisting with catalog searches and locating information.
• Promote Library Services: Actively promote library services, programs, and resources to patrons through outreach activities, displays, and social media platforms.
• Administrative Support: Assist with administrative tasks such as answering phones, processing fines and fees, and maintaining accurate records.
• Compliance with Policies and Procedures: Adhere to library policies, procedures, and guidelines to ensure the smooth functioning of library operations and the provision of quality service to patrons. Maintain an awareness of proper safety procedures and guidelines, and apply these in performing daily activities and tasks.
• Other Duties as Assigned: Perform other duties and responsibilities as assigned by library management to support the overall goals and objectives of the municipal library.

Qualifications:

• High school diploma or equivalent required; some college coursework or a degree in Library Science or a related field preferred.
• Previous experience working in a library or customer service-oriented environment preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with patrons and colleagues of diverse backgrounds.
• Proficiency in basic computer skills and familiarity with library management systems and software preferred.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Working Conditions/Physical Requirements:

• Daily interaction with the general public, some of who may be unpleasant;
• Work is typically indoors, subject to sitting, standing, walking, or using a telephone;
• Subject to noise of a computer, copying machine, or telephone;
• Must be able to push, pull, lift, and carry 25 pounds on a frequent basis, and greater weight on occasion;
• Must have the flexibility and mobility to reach and stoop;
• Subject to working in close proximity to others, with frequent interruptions;
• Subject to continuous light from a computer terminal;
• Hearing and speech required to communicate clearly and distinctly in English, by telephone and in person;
• Vision required to read and review written correspondence, reports, and computer screen.

The Municipal Library Assistant plays a vital role in fostering a welcoming and inclusive environment for all patrons and supporting the community's access to information, literacy, and lifelong learning opportunities. If you are passionate about libraries and dedicated to serving the public, we encourage you to apply for this rewarding opportunity.