Public Services Assistant

WE ARE HIRING
Tiffin-Seneca Public Library is looking for two part-time Public Service Assistants to join our team. As a Public Services Assistant, you will help our patrons find library materials, answer their information needs, and check out materials for use at home. You will play a key role in helping the Library fulfill its mission of “Providing access to diverse materials, technologies, spaces, and experiences to enrich lives and encourage community.”

TO APPLY
Apply online at Indeed.com;email your resume, cover letter, and professional references to jobs@tiffinsenecalibrary.orgwith “Public Services Assistant Search” in the subject line; or drop-off paper copies at the library’s Circulation Desk.

DEADLINE
This posting closes on March 29, 2024.

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POSTED: March 11, 2024
PUBLIC SERVICES ASSISTANT

Job Title: Public Services Assistant
Hours: Part-Time (24 Hours Weekly)
FLSA Status: Non-Exempt
Compensation Level: Assistant
Starting Rate: $14/hr
Department: Public Services
Reports To: Public Services Manager

JOB SUMMARY
The Public Services Assistant provides direct assistance to patrons at both the Information and Circulation desks, moving flexibly between these locations as needed. The ability to work a variable schedule including day, evening, and weekend shifts and a willingness to pick-up occasional opens shifts are critical.

ESSENTIAL FUNCTIONS

• Greets patrons; assists or refers them according to their needs.
• Performs standard Circulation duties such as checking library materials in and out; processing holds; calling patrons; emptying the book drop; registering new borrowers; sorting materials for shelving, holds, or transport, etc.
• Helps patrons locate library materials and find answers to their questions.
• Assists patrons in learning to use library resources and equipment—and personal digital devices.
• Participates in library programs and special projects as assigned.
• Creates and stocks displays based on library needs.
• Resolves incidents, problems, concerns, and conflicts according to library policies and procedures.
• Maintains regular and predictable on-site attendance.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Outstanding customer service skills.
• Effective interpersonal and communication skills.
• Knowledge of the principles of Intellectual Freedom as they apply in a public library.
• High comfort level with using and explaining common technologies including computer hardware, software, and mobile devices such as e-Readers, tablets, and smart phones.
• Ability to work independently, accurately, and with attention to detail.
• Ability to retain, follow, and explain organizational procedures, processes, policies, and operations.

SUPERVISORY RESPONSIBILITIES

• None.

WORK ENVIRONMENT / PHYSICAL DEMANDS
The work environment involves everyday risks or discomforts that require normal safety precautions typical of places such as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

This position requires lifting light objects (less than 25 pounds) and carrying them short distances (50 feet or less) and pushing wheeled carts to move library materials weighing up to 200 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of this job.

SCHEDULE
24 hours per week, variable schedule including day, evening, and weekend shifts.

TRAVEL
Infrequent local travel may be required.

REQUIREMENTS

• Bachelor’s Degree
• Criminal Background Check
• Ability to utilize reliable transportation to report to work promptly.
• Willingness to pick-up occasional uncovered shifts.

Note: Any individual who poses a direct threat to the health and safety of themselves or others in the workplace will be deemed not qualified for this position.

PREFERRED QUALIFICATIONS
Previous public library experience preferred.

Tiffin-Seneca Public Library is an Equal Opportunity Employer. All Tiffin-Seneca Public Library staff are “At- Will” employees. This job description is neither a contract nor an all-inclusive list of duties.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 24 per week

Benefits:

• Employee assistance program
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Please also list/describe any classes taken, certifications earned, training, previous employment situations, or other educational experiences which make you especially qualified for this position.

Education:

• Bachelor's (Required)

Experience:

• Public Library: 1 year (Preferred)

Work Location: In person