Helpdesk Intern

Who are we?

Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 25 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients. We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.

The majority of our clients that we started with are still with us. That’s because we’re serious about our long-term commitment to them and we share their goals. Our success is not only due to the quality of our work; it’s due to our attitudes, our innovative thinking, and the way we treat each other and our clients.

What will I do?
In this internship, you will learn and be responsible for a variety of IT related tasks, to include:

• Provide first line response for users requiring assistance with information technology issues and problems;
• Respond to requests for technical assistance by phone, email and/or using a Help Desk management system;
• Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;
• Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
• Act as a liaison between customers and technical escalation teams.

What will I learn? As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills, to include:

• Windows Desktop and Server operating systems: WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
• Active Directory
• Microsoft Lync
• Exchange 2003, 2007, and 2010
• Office 2003, 2007, 2010, 2013 supporting
• VMWare
• Backup solutions
• Firewalls
• Network switching
• Remote monitoring and support
• Equipment recycling
• Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

Compensation and Schedule:

This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, in the evening and weekend hours, to work around your school schedule!

Position is remote but candidates must live in Minnesota or commutable distance to corporate office in Bloomington, MN.