IT/Helpdesk Intern- Summer 2024

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

Under the direction of the Director, Global IT Services, the Information Technology Intern is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end-user help request within established SLAs. Problem Resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Available Terms: Summer 2024

SPECIFIC RESPONSIBILITIES AND RESULTING OUTCOMES

1. Primary focus will be PC Refresh Project
2. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
3. Alert management to emerging trends in incidents

QUALIFICATIONS

Knowledge and Experience

• Knowledge of computer hardware
• Experience with desktop operating systems
• Working knowledge of a range of remote administration and diagnostic utilities, including Microsoft SCCM and SCOM a plus

Skills and Abilities

• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly, business-friendly and technical language
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment

WORKING CONDITIONS

• Normal office environment

Work Hours

• During normal business operations an associate can expect to work Monday – Friday from 8:00am – 5:00pm. However, management reserves the right to amend the expected hours to cover:
• Special projects
• Foreign holidays
• Staffing shortages
• Etc...

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