Address
Form of workAre you tech-savvy and want to help provide IT support on the latest software platform?
Advance Design Group is looking for a Helpdesk Intern with excellent customer service skills, technical knowledge and a problem-solving attitude. We want to provide our customers with superb care and effective solutions using our proprietary software system. While this is a technical role, we support our customers through telephone, internet, email, and periodic virtual meetings. They are responsible for training end users for via video conferencing.
The successful candidate will be able to prioritize multiple projects and provide quality work within established production timelines. Exposure to new and emerging technologies, a friendly, relaxed environment, and the flexibility to contribute new ideas and implement new technologies is our standard.
We reward professionalism, a strong work ethic, flexibility, and a sense of humor.
Job Responsibilities
- Answer support desk tickets from clients needing assistance with technical problems and/or concerns with websites and software
- Troubleshoot websites and software to identify errors, make the necessary modifications or assign tasks to designers or developers to address customer issues
- Train customers as needed in the use of proprietary software via MS Team, Zoom or written instructions
- Communicate with customers, fellow employees to resolve issues
- Document all communication with customers in our ticketing system
- Consult with staff and management to establish requirements for modifications
- Maintain process or training materials and procedures
- Help test existing and new software programs
- Perform all other duties as assigned and needed
- Academic credit towards your major
- Paid internship
- Ongoing training: includes various web-based classes and on-the-job training
- Business casual work environment
- Work with the latest equipment & software
- Work with wide variety of projects for some of the largest colleges in the USA
- Relaxed and fun atmosphere
- Break room stocked with unlimited snacks, tea & coffee
- relevant experience in training/project management/client services
- A solid comfort level with new technology platforms and the ability to converse with clients
- Website CMS experience
- Proven project management track record and the ability to meet deadlines
- Tremendous attention to detail
- familiarity with SSL
- basic web standards (particularly HTML/CSS)
- No state income tax
- Coastal Florida city with miles beaches and river www.visitjacksonville.com
- For more information on Advantage Design Group, visit us at AdvantageDesignGroup.com
About Advantage Design Group:
Advantage Design Group is North America's largest online orientation firm, with over 390 education institutions deploying our solution across three countries. Advantage Orientation's platform invites interactive and media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.
Customized creative and technical services include content development, branded interface design, video production, advanced programming, and training. The platform also has a robust administrative panel to manage content and track, monitor, and analyze user data.
Are you looking for an opportunity to work with some of the nation's most prestigious colleges and universities? Look no further! At Advantage Design Group, we have the privilege of serving institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. By joining our team, you will have the opportunity to impact the student and staff experience at these and other leading institutions nationwide. So don't miss out on this exceptional opportunity to participate in something truly impactful. Visit us at AdvantageDesignGroup.com to learn more.
Company address: 6877 Phillips Industrial Blvd. Jacksonville, FL 32256
This is a full-time, on-site position. Only applicants in Jacksonville, FL or those willing to relocate will be considered. U.S. citizenship or U.S. work authorization is required.
