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Form of workR.E. Mason provides industry leading process equipment, software, and services to improve automation, process control, safety, and reliability. We possess decades of experience serving customers in Life Science, Energy, Chemical, Consumer Goods, Metals & Mining, and Pulp & Paper markets. Along with complementary solutions, R.E. Mason is the Emerson Impact Partner across North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and reliability solutions.
As an employee-owned company (“ESOP”), we believe that our Associates are the foundation of both our customers’ and R.E. Mason’s success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
- Alternative/Hybrid Work Schedules
General Description
This position is a Helpdesk Technician supporting internal customers. This role is part of a small team and is expected to work hands-on to solve problems and execute small projects as well as assisting others on the team, especially less experienced staff.
The successful candidate would be a highly communicative, detail oriented, career minded individual, with the ability to multitask. Must be customer service oriented with a positive attitude, always willing to tackle any task and go the extra mile. This role includes troubleshooting hardware and software, assisting users with day-to-day software and computer functions, and setting up new systems.
Specific Responsibilities
- Serve as point of contact for customers seeking IT assistance
- Resolve helpdesk tickets, escalating to others as needed
- Setup and deploy end-user systems according to our checklist standards
- Support and maintain laptops, workstations, and printers
- Troubleshooting and assisting users with Microsoft Office and other end-user software tools
- Train computer users
- Manage inventories of laptops and peripherals
- Support AV systems in conference rooms
Required Competencies
- Excellent communication and customer service skills
- Tech savvy with strong problem-solving skills
- Ability to diagnose and resolve basic technical issues
- Ability to follow detailed instructions
- Time management skills
- Teamwork
Required Education and Experience
- Experience troubleshooting PC issues
- Experience with Windows Operating Systems
- Ability to troubleshoot M365 Office Suite
- Experience assisting end-users with IT challenges
Preferred Experience/Competencies
- Experience using a ticketing system and a knowledgebase
RE Mason Company is a federal contractor and, as such, is required to solicit the race, gender, disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.
