Help Desk Tier 2

Overview
We are seeking a highly skilled Level 2 Technician to join our service team. As a Level 2 Technician, you will be responsible for providing technical support and assistance to end-users (in person and remote), resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network-related issues
- Respond to Help Desk tickets and resolve user problems in a timely manner
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Set up user accounts and permissions in Active Directory
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and solutions in the Help Desk ticketing system
- Assist with the implementation of IT projects and initiatives

Skills
To excel in this role, you should have a strong background in IT support and possess the following skills:

- Proficiency in Windows Server operating systems
- Knowledge of Windows operating systems (Windows 7/10)
- Familiarity with firewall configurations and troubleshooting
- Experience providing desktop support in a corporate environment
- Strong understanding of IT support principles and best practices
- Ability to troubleshoot mobile devices (iOS, Android)
- Knowledge of Mac OS is a plus
- Familiarity with Help Desk software and ticketing systems
- Understanding of VPN technologies and configurations
- Knowledge of DNS management

If you are a dedicated problem-solver with excellent communication skills and a passion for technology, we would love to hear from you. Join our team as a Level 2 Technician and contribute to the success of our organization.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Southfield, MI 48076: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Southfield, MI 48076