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SalaryProviding superior service is the number one core ideal of TAZ Networks. Those who cannot provide superior customer service skills on the phone, in written communication, and in person should not apply.
Background check and drug screen required
Consultants are challenged by different environments and technologies on a daily basis.
Consultants must be self-motivated and able to work independently or as part of a team, to consult on technology issues while reporting and accounting for all time worked. Accurate documentation and time tracking and reporting are required.
Consultants are placed on a rotating schedule to monitor and respond to client needs after normal business hours.
Physically you must be able to sit and type for long hours with short breaks and lift 20 pounds. Physical requirements should be without medical restrictions. Emotionally you should be able to manage stress under pressure and be dependable.
Benefits include training and company-paid certification exams. Consultants should be prepared to pass one technical exam per year.
How To Apply
Send your resume and a cover letter including why you would love to work at TAZ Networks and how you would be a great consultant, to careers@taznetworks.com.
Entry-Level Service Desk Consultant
Looking for a TAZ Networks Service Desk Consultants need to be highly motivated, dependable, and professional. No work experience is needed for this position. This position can be either remote or work in our Brighton or Clinton Township location.
Service desk job responsibilities include answering support calls and troubleshooting issues remotely. You will be challenged by different environments and technologies on a daily basis. Responsibilities range from answering client support questions to remote network monitoring, troubleshooting, and resolution. Superior customer service is of the utmost importance. See below for additional details.
Requirements:
Ability to work independently
Excellent communication skills
Excellent customer service skills
Must have technical aptitude and technical service skills
Windows Server support and administration experience
Strong Windows 11/10 desktop support skills
MS Office experience
Desktop Support (general)
Strong troubleshooting skills
Additional Skills Considered:
2-3 years of computer/network experience
Network routing knowledge
LAN/WAN experience
Azure Virtual Desktop
Microsoft 365
Microsoft Azure or 365 Fundamentals certifications
Microsoft 365 Administrator Associate or Administrator Expert certifications
Azure Expert certifications
Cisco CCNA certification
Comptia A+/Network+ certifications
Citrix CCA certification
Previous Service Desk experience
Associate/Bachelor degree
