Help Desk Technician Level 1

Executive Image Solutions, Inc strives to provide invaluable IT, VoIP and Copier services to small/medium sized businesses within Central Pennsylvania! We facilitate the multi-faceted needs of Small Business, Not-for-profit Organizations and Local Governments.

We are currently taking applications for a self-motivated and highly organized Help DeskLevel 1 technician with exceptional customer service skills.

As a member of the IT Department applicants will be responsible for stellar customer service while troubleshooting various end-user issues. Daily responsibilities include, not limited to:

Help Desk Technician Level 1:

1.   Provide Immediate response and resolution for all Level 1 support tickets

2.   Monitor incoming email and ensure ticket creation as required

As a Help Desk Technician Level 1, the following skills are required:

1.   Exceptional Customer Service Skills

2.   Exceptional Phone Etiquette

3.   General understanding of the following computer systems:

a.   Office365 Administration and Licensing

b.   Windows 7/10/11 Operating System and basic management actions

c.    Server 2012/2012r2/2016/2019 Operating System and basic management actions

d.   Basic Networking concepts (i.e. DHCP, DNS, Routing and Switching, Firewall Management)

e.   Enterprise Grade WiFi Management

4.   6-months minimum experience at a Managed Services Provider, or comparable organization, recommend

5.   A qualifying Managed Services Provider is a company providing outsourced IT Services to a minimum of 5 clients Must be able to complete Federal Law Enforcement background check

6.   Must have valid Driver’s License, Vehicle Insurance and Vehicle Registration as required by PA State Law