Help Desk Technician

Company Overview:

The financial services industry is amid a transformation led by several megatrends. One of the most powerful trends is the shift in investment advice to digital enablement of both advisors and investors. The core of investment advice is moving away from market-driven to goals-driven solutions, and from account-based to household-based implementations. Wealthcare pioneered the goals-based movement nearly two decades ago and continues to be an innovation and technology leader in this transformation.

Job Summary:

Wealthcare Capital Management LLC, an innovative wealth management services company, is seeking a full-time hire for the position of Help Desk Technician. The position will entail performing general Help Desk duties and system administration of Windows endpoint devices. While the primary focus of the position is on Tier 1 support, this is an outstanding opportunity to learn and gain experience in areas such as Windows server administration and AWS. The ideal candidate will be eager to learn and focused on attention to detail.

Responsibilities include but are not limited to:

• Respond to Help Desk requests and triage appropriately
• Administer account access for various systems
• Troubleshoot and resolve technical issues
• Assist with documentation of processes and policies

Skills/Qualities:

• Microsoft Windows desktop administration
• Office365 administration
• General network support
• Excellent troubleshooting skills
• Outstanding customer service and communication skills

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: In person