Help Desk Technician I

At Camis, we connect people to memorable recreational experiences. We do this through our online reservation systems and call center services. Our Software as a service (SaaS) solution meets the needs of over 500 government and privately-operated parks, campgrounds, harbors, and marinas across North America.
We are a diverse group of people; unified in the belief that work can be fun, fulfilling, and flexible!

Visit www.camis.com for more information on our products, services and clients.

Camis is looking for a Help Desk Technician I to provide technical support to both Camis employees and clients.

We are looking for a candidate who can provide exceptional customer service and problem resolution in a friendly, courteous, and professional manner.

What You’ll Be Doing:

• Resolving complex software inquiries from clients, call center agents, and park staff over the phone
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  
• Troubleshooting hardware and determining next steps to get issues resolved
• Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
• Performing on-site visits to customer locations for upgrades and maintenance.  Travel may be required for up to 2 weeks at a time
• Valid drivers license with a clear driver's record is required for this role
• Onsite and remote work is expected
  

The Details: 

Training Begins: February 19, 2024

• Successful candidates will complete a paid 3-week hybrid training session,
  • Monday to Friday  9:00am–5:30pm Eastern Time
    

• Our hours of operation are 7:30 AM - 11:00 PM, 7 days a week
• Flexibility in scheduling is required
• You will be scheduled 20-40 hours/week, based on business needs
• End of Contract date: September 1, 2024
• Hybrid work week with 2 day on site requirement 
• Onsite work and client site visits are requirements for this role
• Office Location: Ann Arbor, MI

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse  backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.