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Form of workJob Description
We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Provide technical assistance with computer hardware, software and systems (including Voice Over IP, M365, email, general operating systems and line of business applications)
- Resolve issues for clients via phone, in person, or electronically
- Escalate issues to Level 2 and Level 3 technicians to ensure timely resolutions.
- Recommend hardware and software improvements; refer to sales associates when solutions or upgrades are needed.
- Track customer issues and resolutions using Connectwise PSA program.
- Initiates contact with client and follows up until satisfactory resolution is reached.
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- BCI & FBI background check and drug screening Required
AlphaLink has been in the IT business for 40 years. Primary focus it provide ongoing IT services and data protection solutions to SMB, local government and manufacturing clients.
