Address
Form of workWhat you'll be doing:
Provide technical support to end-users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas.
What you'll bring to the role:
Why MarksNelson?
We just may be the right firm and the right size for you! We're large enough to offer exciting growth opportunities, but small enough for your contributions to make a big impact. Our culture values teamwork, ideas, and collaboration. We are a Team that supports one another and values the individual contributions of our employees. We offer competitive compensation, robust employee benefits and an ideal work/life balance. Your career is important to you - and it's important to us too. That's why we focus on providing tools and opportunities that help you reach your career goals.
Provide technical support to end-users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas.
- Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
- Test fixes to ensure problems have been adequately resolved
- Install, modify, and repair computer hardware and software
- Preserve and grow your knowledge of Help Desk procedures, products and services
What you'll bring to the role:
- High school diploma; prefer associates degree
- 1-2 years of experience installing, troubleshooting and repairing PC hardware and software
- A+ Certification preferred
- A solid understanding of PC hardware, software, mobile computing devised, peripheral equipment and networking principles and functions.
- Solid technical troubleshooting skills and a working knowledge of current technologies.
- Ability to work independently to completion when given tasks.
- Proficiency with; Windows 10, Microsoft Office, imaging and deploying workstations, Active Directory Domain environment, TCP/IP, DNS and DHCP, print queue configuration and TCP/IP printing, spyware, malware and virus removal and hardware break/fix
- Ability to interact with members of cross-functional teams
- Exceptional customer service orientation
- Professional attitude and appearance
- Ability to work effectively under pressure and with deadlines
- Strong ability to multi-task
- Eagerness to learn
- Attention to detail and accuracy
Why MarksNelson?
We just may be the right firm and the right size for you! We're large enough to offer exciting growth opportunities, but small enough for your contributions to make a big impact. Our culture values teamwork, ideas, and collaboration. We are a Team that supports one another and values the individual contributions of our employees. We offer competitive compensation, robust employee benefits and an ideal work/life balance. Your career is important to you - and it's important to us too. That's why we focus on providing tools and opportunities that help you reach your career goals.
