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Form of workFind your WHY at Reid Health:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities:
Other Knowledge, Skills and Abilities:
Work Environment
No Search Firms:
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The Tech Desk Analyst is responsible for providing exceptional customer service at the hospital's Tech Desk, focusing on assisting patients with the MyReid mobile application and other related mobile technologies via face to face and electronic/phone interactions. This role involves guiding patients through downloading and setting up the MyReid mobile application, assisting with the setup of remote patient monitoring devices, helping patients navigate the functionalities of the MyReid and MyChart platforms, and conducting community training sessions to educate on the full utilization of the MyReid application. The position requires a commitment to enhancing patient experience through technology and a passion for delivering comprehensive support and education on digital health tools.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities:
- Boost Mobile App Adoption:Drive MyReid app downloads through creative in-house marketing initiatives and patient education.
- Empower Patients with Technology:Assist patients with MyReid access, login, navigation, and feature usage like appointment scheduling, online bill pay, and proxy access.
- Troubleshooting Wizard:Resolve MyReid issues efficiently, reset passwords, and configure security settings.
- Embrace Telehealth:Support telehealth and video visit functionalities, ensuring seamless patient experiences.
- Stay Ahead of the Curve:Continuously learn and update your knowledge of MyReid, and RPM features.
- Team Player & Independent Thinker:Collaborate with colleagues while also demonstrating initiative and ownership.
- To thrive in this role, you will have:
- Exceptional Customer Service:Empathy, clear communication, and a passion for exceeding expectations.
- Technical Aptitude:Ability to troubleshoot MyChart, MyReid, and RPM issues effectively.
- Strong Work Ethic:Detail-oriented, organized, and committed to excellence.
- Communication Savvy:Excellent written and verbal communication skills.
- Teamwork & Independence:Comfortable working both independently and collaboratively.
Education: High School Diploma
Experience with applications and computer systems
Other Knowledge, Skills and Abilities:
- Should be fluent in navigating and assisting customers with adoption of MyReid and the entire MyChart platform. .
Work Environment
The hours of this position will mainly be Monday-Friday 9am-6pm. Being located at the main welcome desk at the hospital will require standing for long periods of time and assisting customers on personal electronic devices and Reid devices.
Physical Demands
- Standing for long periods of time.
Overtime:Yesin rare circumstances.
Holidays:No
Weekends:No Not at this time.
Different Shifts: Yes Evenings and days
On-Call: No
Schedule Details: Day shift. 40 hours weekly. What We Offer: Holidays:No
Weekends:No Not at this time.
Different Shifts: Yes Evenings and days
On-Call: No
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected: Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information: EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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