Address
Form of work
SalaryPlease note to apply through our website here www.Bayvalleytech.com
All Help Desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. Interns should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.
Typical duties of a Help Desk Intern:
Tier 3
- Researching and resolving the most difficult and complex problems that other Help Desk levels have been unable to resolve.
- Analyzing and identifying trends in issue reporting and devising preventive solutions.
- Mentoring other Help Desk personnel on hardware and software problem analysis and resolution.
Tier 2
- Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1.
- Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation.
Tier 1
- Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
- Recognizing and escalating more difficult problems to Tier 2 support.
- Logging call activity.
Job Type: Part-time
Pay: $16.00 - $25.00 per hour
Expected hours: 10 – 20 per week
Experience level:
- 1 year
Schedule:
- Monday to Friday
Work Location: Remote
