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Form of workAbout Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
- Install, modify, and repair computer hardware and software.
- Test and repair faulty equipment. Replace component parts computers and printers.
- Setup and deployment of new desktops, laptops, phones, and printers.
- Train workers in use of new software and hardware.
- Support audio and video equipment in conference rooms.
- Manage incidents through Help Desk ticketing system.
- Handle escalated issues that level 1 support may not be able to handle.
- Responsible for managing and monitoring applications in support of the Help Desk which include:
- Patching and updating of laptops and workstations
- Anti-virus patching and compliance
- Microsoft Exchange access and creation of mailboxes and distribution lists
- Work with vendors to research and test new technologies
- Assist Network and Systems Administration
- Manage and monitor server data backups
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Maintain computer hardware and software inventories and coordinate asset management tracking.
- Assist in adding, modifying and deleting users on the network.
- Assist with support of the wireless environment for company wide network. Support set up of Wi-Fi on laptops, RF guns and desktops.
- Assists with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.
- Keep current through technical journals or manuals, attend vendor seminars on new computer hardware and software.
- Excellent verbal and written communication skills
- Be an active/empathic listener
- Excellent organizational skills with the ability to multi-task
- Ability to communicate processes and procedures verbally, clearly and accurately and in writing
Don't worry if you don't check all the boxes; we'd still love to hear from you.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.
As an Apexer, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development
