Help Desk Support

Essential Functions and Job Responsibilities

• Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program.
• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate management personnel.
• Resolve desktop problems via Remote Control; assist with IAVA remediation.
• Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant, wireless devices (e.g BlackBerry, Android, IPhones), mobile phones and printers.
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
• Provide Citrix web-client installation and advanced troubleshooting techniques.
• Provide SIPR-REL installation and advanced troubleshooting techniques.
• Provide support and troubleshooting techniques for CNETRIX, SIPR REL DMZ and DISA directed enterprises services.
• Provide remote support, via telephone or other means, for Army North users stationed at one of the ten Defense Coordinating Officer (DCO) locations across the Continental United States.

Minimum Requirements

• Active Secret security clearance.
• CompTIA Security+ or IAT Level II baseline certification required.
• Computer Environment Certificate in Windows 10 is required.
• In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications (e.g. Win10, Microsoft Office Professional 2013), and other common desktop applications such as Adobe Acrobat, Active Client, etc.; ability to quickly learn unique GOTS applications.
• Project a positive image and professional manner at all times; ability to work within the confines of a set time schedule.
• The ability to provide IT technical support for customers traveling or Tele-working (computer and wireless devices).
• Experience troubleshooting remote connection.
• Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager (SCCM).
• Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.

Physical Demands

• Must be able to lift laptops, PCs, and printers.

Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.