It Help Desk Support Specialist

71 Concepts LLC has an opening beginning in March 2024 for the full-time position of IT Help Desk Support Specialist. 71 Concepts specializes in custom audio video IT design and installation solutions for our commercial and residential client base, serving the North Texas area for over 15 years.

We are looking for an experienced, highly motivated, flexible, and friendly helpDesk Support Specialist to join our team. If this is you, we want to hear from you!

You must be comfortable contributing and working in an entrepreneurial, fast-paced, and fun work environment.

Primary duties include:

• Take preliminary call requests from users and create support tickets.
• Provide remote support to internal customers.
• Gather customer's information/data and determine the fundamental problem.
• Troubleshooting, (researching the symptoms) of the problem.
• Documents steps in determining the underlying problem.
• Hardware and Software Troubleshooting skills.
• Network Troubleshooting
• Escalates to Level 2 technician within time constraints.
• Follows up on resolutions until completion.
• Walk customers through the problem-solving process.
• Follows established departmental standards and procedures.
• Contributes to team effort by accomplishing related results as needed.
• Works well independently as well as under direct client supervision.
• Understand the necessity for communicating and coordinating work efforts.
• Ability to work full-time or overtime, if necessary
• Some travel to local areas for training purposes.

Position Requirements:

• 2-4 years working knowledge of the above job responsibilities is required
• High school diploma or equivalent
• Working knowledge of MS Office, Word, and Excel
• Experience in A/V support field, responding to customer service-related issues regarding AV system installation, configuration, troubleshooting and repair
• Ability to communicate and multi-task effectively
• Ability to work within a team environment and maintain positive relationships with co-workers.
• Be friendly & respectful towards customers and their property
• Must be able to read and effectively interpret general business documentation
• Valid and current driver’s license with a good driving record

We offer our team members:

• Competitive annual salary or hourly pay with potential for performance-based bonus programs
• Yearly performance reviews
• Potential for advancement
• Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
• Life & Disability insurance (Lincoln Financial)
• Generous Paid Time Off/Sick Pay Program
• Continued training & career development

Job Types: Full-time, Part-time

Pay: $24.00 - $32.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Overtime pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 3 years (Preferred)

Ability to Relocate:

• Plano, TX: Relocate before starting work (Required)

Work Location: In person